Creating a culture of accountability, like most human conundrums in leadership, often makes the most expert and senior leaders want to throw up their hands in frustration and give up. “Why don’t they just do what I told them to do?” “But it’s clearly written in their role description?” “Why am I asking this same question three months later?” And narrowing down a definition of accountability can be difficult, depending on who is part of the conversation. So, for this article, let’s define accountability as a shared understanding that people are responsible for executing their commitments.